Privacy Policy

Effective date: August 10, 2026

This Privacy Policy explains how Whet Media (“we,” “us,” or “our”), the operator of España Live, collects, uses, stores, and shares personal information when you use the España Live mobile application, website, subscription services, and related customer support (collectively, the “Service”).

1. Who We Are

The data controller responsible for your personal information is:

Whet Media
[REGISTERED BUSINESS ADDRESS]
Email: [email protected]
Website: https://tvespanalive.net/

2. Information We Collect

Depending on how you use the Service, we may collect the following information:

Account information

When you register or use an account, we may collect:

Email address
Optional mobile phone number
Username
Password or other authentication credentials
Email or SMS verification information
Account and subscription status

Device and technical information

We may automatically collect:

Device identifier
Device type and model
Operating system and version
App version
IP address
Language and regional settings
Network and connection information
Diagnostic, error, and security logs

We do not use GPS to collect your precise location. We may determine your approximate country or region from your IP address when necessary for content availability, licensing, security, and legal compliance.

Subscription and transaction information

If you purchase a subscription through Apple’s App Store, Apple processes your payment information. We do not receive or store your complete payment-card details.

We may receive and process information such as:

Subscription product identifier
Transaction and original transaction identifiers
Purchase and renewal dates
Subscription duration
Subscription status
App Store transaction verification information
The account associated with the subscription

Service usage information

We may process information about how you interact with the Service, including:

Channels, programs, or content requested
Favorite channels and saved preferences
Language and display preferences
Playback activity and technical performance
Login and account activity
Customer-support communications

Website information

When you visit our website, our servers and WordPress service may process IP addresses, browser information, device information, access times, requested pages, and necessary cookies.

Non-essential cookies will be used only with consent where consent is required by applicable law.

3. How We Use Information

We use personal information to:

Create, verify, and maintain user accounts
Authenticate users and prevent unauthorized access
Provide video, television, and related Service functionality
Activate, verify, restore, and manage subscriptions
Remember user preferences and favorite content
Provide customer support
Send account, verification, service, and security communications
Diagnose errors and improve reliability
Detect fraud, abuse, and security incidents
Enforce our Terms of Service
Comply with legal, tax, accounting, and regulatory obligations
Establish, exercise, or defend legal claims

We do not sell personal information.

4. Legal Bases for Processing

Where the General Data Protection Regulation or similar law applies, we process personal information under one or more of these legal bases:

Performance of a contract: to create your account, provide the Service, and manage your subscription.
Legitimate interests: to secure, maintain, troubleshoot, and improve the Service and prevent fraud.
Consent: when you voluntarily consent to optional communications, cookies, or other processing.
Legal obligations: when processing is required by tax, accounting, consumer-protection, law-enforcement, or other applicable laws.

You may withdraw consent at any time. Withdrawal does not affect processing that occurred before consent was withdrawn.

5. When We Share Information

We may share information with service providers that help us operate the Service, including:

Cloud-hosting and database providers
Content-delivery and streaming infrastructure providers
Email and SMS verification providers
Customer-support providers
Security, diagnostics, and error-reporting providers
Apple for App Store subscriptions and transaction verification
Professional advisers, auditors, and legal representatives

These providers may process information only for the services they provide to us and subject to appropriate contractual and security obligations.

We may also disclose information when legally required, to protect users or the Service, to investigate fraud or security incidents, or as part of a merger, acquisition, restructuring, or transfer of business assets.

6. Apple App Store Purchases

Subscriptions purchased through Apple are also subject to Apple’s privacy practices and terms. Apple independently processes payment and Apple Account information.

Apple’s privacy policy is available at:

https://www.apple.com/legal/privacy/

Apple’s standard Terms of Use are available at:

https://www.apple.com/legal/internet-services/itunes/dev/stdeula/

7. International Data Transfers

Our providers may process information in countries other than your country of residence. Where required, we use appropriate safeguards for international transfers, such as adequacy decisions, contractual protections, or other legally recognized transfer mechanisms.

8. Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this policy.

Account information is generally retained while an account remains active. Subscription and transaction records may be retained longer when required for accounting, tax, fraud-prevention, dispute-resolution, or legal purposes.

Technical logs and local app preferences may be retained for shorter periods unless they are needed to investigate a security incident or legal claim.

When information is no longer required, we delete it, anonymize it, or securely isolate it from further use.

9. Your Rights

Depending on your location, you may have the right to:

Request access to your personal information
Correct inaccurate or incomplete information
Request deletion of your information
Restrict certain processing
Object to processing based on legitimate interests
Receive certain information in a portable format
Withdraw consent
File a complaint with a data-protection authority

Users in Spain may contact the Spanish Data Protection Agency:

https://www.aepd.es/

To exercise your rights or request account deletion, email:

[email protected]

We may need to verify your identity before completing a request. Certain records may be retained when required by law or necessary to resolve disputes and protect legal rights.

10. Security

We use reasonable administrative, technical, and organizational measures intended to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

No Internet transmission or storage system is completely secure. Users are responsible for protecting their account credentials and should notify us if they suspect unauthorized account activity.

11. Children’s Privacy

The Service is not directed to children under 14 in Spain or under the applicable age of digital consent in another country.

A parent or legal guardian should contact us if they believe a child provided personal information without the required authorization. We will take appropriate steps to investigate and delete the information when required.

Purchases and subscriptions must be authorized by an adult or by a person legally permitted to make the purchase.

12. Third-Party Content and Links

The Service may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for third-party privacy practices.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes to the Service, our practices, or applicable law.

We will post the updated version on this page and change the effective date. Where required, we will provide additional notice or request renewed consent.

14. Contact Us

Questions, privacy requests, or account-deletion requests may be sent to: